User Feedback What is UX Research and Why User Insights are Important UX research helps organizations make more informed decisions and better products. Learn more about the fundamentals of user research and the role of a UX researcher. Rachell Lee 6 min read
Surveys What is Survey Bias and How to Avoid It in Your Product Surveys Build more constructive surveys with this cover-all guide to survey bias. Know what you need to look out for, and how to avoid bias each step of the way. Ray Slater Berry 10 min read
Continuous Feedback How to Build Effective Product Feedback Loops & Why You Need Them Struggling with your product feedback strategy? We’ve put together this guide to help you gather, analyze, and implement product feedback. Ella Webber 12 min read
Continuous Feedback Customer Effort Score (CES) 101: What It Is, How to Collect It and Apply It Your guide on how to use Customer Effort Score to gather feedback, increase customer loyalty, and build better products. Ray Slater Berry 13 min read
Surveys How In-App Customer Needs Assessments Make Life Easier for Product Marketers Learn how to collect feedback on how to improve while users actively use your product. In-app customer needs assessments are quick to run and provide a ton of value. Stefan Debois 8 min read
User Onboarding What is User Adoption? 9 Best Strategies and 5 Metrics for 2024 We explore user adoption strategies for SaaS businesses, the importance of user onboarding, and how you can measure your success. Ray Slater Berry 15 min read
Continuous Feedback What are Microsurveys? The Secret to Reliable User Feedback Use in-product microsurveys to increase response rates, get better quality feedback, and improve UX. 7 min read
Continuous Feedback NPS Survey Best Practices: The Ultimate In-Depth Guide NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis? 18 min read
