User Feedback

User Feedback

What is UX Research and Why User Insights are Important

UX research helps organizations make more informed decisions and better products. Learn more about the fundamentals of user research and the role of a UX researcher.

Rachell Lee

6 min read

Continuous Feedback

8 In-App Feedback Tools to Get Your Users Talking

In-app feedback takes the guesswork out of product development. Find out how you can start gathering contextual feedback from your users today.

Ella Webber

12 min read

Surveys

What is Survey Bias and How to Avoid It in Your Product Surveys

Build more constructive surveys with this cover-all guide to survey bias. Know what you need to look out for, and how to avoid bias each step of the way.

Ray Slater Berry

10 min read

Continuous Feedback

How to Build Effective Product Feedback Loops & Why You Need Them

Struggling with your product feedback strategy? We’ve put together this guide to help you gather, analyze, and implement product feedback.

Ella Webber

12 min read

User Feedback

Prototype Testing: 6 Steps to Successfully Design, Test, and Implement Your Ideas

Validate your ideas from the get-go and ensure you’re creating products and features that your customers can use.

Ella Webber

12 min read

Product Management

How the Opportunity Solution Tree Can Change the Way You Work (feat. Teresa Torres)

The Opportunity Solution Tree focuses on customer needs and helps you build products and features that solve real problems. This tool can change the way you work – for the better, and for good.

Nadja Bozovic

10 min read

Feature Adoption

How to Build Features Your Customers Really Need

Which features will skyrocket your business, and which ones will be just a waste of time and money? Every decision matters.

Marcin Stoll

8 min read

Product Management

Product Discovery Process: Everything Product Managers Need to Know

Having a solid discovery process in place makes it easier to focus on developing products and features that will address your user needs and generate results.

Hannah Beazley

10 min read

Surveys

How In-App Customer Needs Assessments Make Life Easier for Product Marketers

Learn how to collect feedback on how to improve while users actively use your product. In-app customer needs assessments are quick to run and provide a ton of value.

Stefan Debois

8 min read

Continuous Feedback

Are You Really Customer-Centric? How to Always Put Your Users First

Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack.

Kirsty Finlayson

16 min read

Continuous Feedback

How to Measure Customer Retention Rate: 4 Key Metrics and Best Practices

Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business.

Ray Slater Berry

13 min read

Continuous Feedback

NPS Survey Best Practices: The Ultimate In-Depth Guide

NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis?

18 min read